Marketers need to rethink the experience as a whole. Think introductions, encouraging questions and ice breakers integrated throughout. To make virtual attendees feel truly “connected,” lean on the host of the experience to unify the group while making each person feel like a true participant. A care package shipped to attendees’ homes ahead of time would have made the experience even better. Event Marketer sampled two of the program’s highly-rated experiences, a “Guided Sheep Meditation” and “Coffee Masterclass.” Here are a few takeaways for marketers seeking to follow in Airbnb’s footsteps.įor the both of the experiences, pre-event messaging set expectations for attendees, who were asked to bring something to the group to share and spark interactions. As the world adjusts to the lack of face-to-face interaction, marketers are complementing just what that might like.Įnter Airbnb, which stepped up its virtual engagement by converting its live experiences platform into an online portal offering classes and tours conducted by hosts live through Zoom. He also asserted that digital complements to experiences are here to stay. In a recent chat with Mastercard Global CMO Raja Rajamannar, the executive revealed that its “Priceless Experiences” platform is adapting to social distancing mandates brought on by the coronavirus by offering virtual experiences within the home.

Consumer engagement through experiences is in a state of transition.

Airbnb virtual experiences